Legal
Privacy Policy
Contents
SORA Real Estate ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us regarding our real estate services.
1. Information We Collect
We may collect the following types of personal information:
- Contact details — name, email address, phone number
- Inquiry details — property preferences, budget range, timeline
- Usage data — pages visited, time on site, browser type (collected via analytics tools)
- Communications — messages sent through our contact or inquiry forms
2. How We Use Your Information
We use the information we collect to:
- Respond to your property inquiries and consultation requests
- Send you relevant property listings, market updates, and investment insights
- Improve our website and services based on usage patterns
- Comply with legal obligations under UAE law
- Prevent fraud and ensure the security of our platform
3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share data with:
- Property developers and partners — only when necessary to fulfil your inquiry
- Service providers — hosting, analytics, and CRM tools bound by confidentiality agreements
- Legal authorities — when required by UAE law or regulatory bodies
4. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
- Essential cookies — required for the website to function correctly
- Analytics cookies — to understand how visitors interact with our site (e.g. Google Analytics)
- Marketing cookies — to serve relevant advertising (e.g. Facebook Pixel)
You can control cookies through your browser settings. Disabling certain cookies may affect site functionality. See our Cookie Policy for full details.
5. Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the relevant data protection authority
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by UAE regulations. Inquiry data is typically retained for up to 3 years unless you request earlier deletion.
7. Security
We implement industry-standard security measures to protect your data, including encrypted data transmission (HTTPS), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: